What You Can Expect As My Client

I care a lot about client experience. As a virtual assistant, my job is to lighten your load, but I seek to be a holistic asset to your team. 

1. I talk to you––a lot.  

Communication is my number one priority with my clients. For one, I set up a dedicated Slack channel for every client to help us communicate daily. I love keeping all my client communications in one place, making it easy to keep track of everyone’s needs. I also meet regularly with clients through video calls, allowing me to not only touch base but also collaborate and brainstorm with you. 

Because I am a virtual assistant, prioritizing connection is particularly important—both for myself and the client. I care a lot about building and maintaining relationships, so I strive to be a cheerleader and true business partner for you. I love to check in consistently with clients – most on a daily basis – whether or not I’m actively working on tasks for you. I want to know how you’re doing, how business is going, and if there is anything you are struggling with. I want my clients to feel cared for – because I have your back.

2. I provide clear expectations.  

As my client, you’ll always know what to expect from me. I handle day-to-day administrative tasks within 24–48 hours and provide a clear blueprint for longer-term projects. For every project, I collaborate with you to set shared goals, define our individual tasks, and establish a timeline. I want you to be able to envision the full scope of the project from start to finish. You can trust that I’ll keep you updated as needed—and if I ever need more time, I’ll let you know right away.

3. I add new value.

As your virtual assistant, I do more than complete tasks. I want to be an active part of your business, helping you solve problems and plan for the future. 

I love learning the ins and outs of your business so I can contribute ideas and recommendations. Once I understand how a business works, I can help create new systems or improve existing ones. Looking for software to manage leads? I have a go-to. Need a spreadsheet template for managing projects? I’m your girl. I actively pursue opportunities to learn new things, and I build a repertoire of tools and resources I can share with you. If there’s a way to save you time and money, I’m on it. 

Sometimes a client will have an idea, but not know how to execute it. I will work with you to define your ideas and turn them into actionable goals. Sometimes it’s like a puzzle figuring out how we’re going to do something, but I love the process of discovery and figuring out how all the pieces fit.

I’m here to help, but I’m also here to invest in your long-term success. You can expect me to provide active value to your business, not only taking things off your plate but also lifting up your overall vision. 

Ready to learn more? Let’s chat! There are a variety of ways I can support your business operations, so you can focus on the creative work you love.